Is Customer Service & Integrity Dead Online?
Will website owners and Webmaster’s ever take customer service serious again? I love the World Wide Web and I have been spending money online since 1996, but lately I have really noticed a serous drop in customer support and satisfaction. I recently contracted an online web designer to design a mini-site for me, and I really wanted to speak over the phone with the designer before the project started because I had in mind exactly what I wanted him to design for me from colors to my own stock photos all ready picked out. In the design world I thought I would be a dream client, so asking him to take a few minutes and allow me to call him and discuss these ideas I had over the phone with him, I thought was a great idea…
Oh No! Of course not, he said that was out of the question and I needed to send the requests and ideas in an email, so I obliged and spent quite some time putting my thoughts, visions, and ideas in words and emailed them to him. You see from 1996-2003 I actually made my living as a full-time web designer and I know from first hand experience how important articulating my design requests would be to getting the finished design to be as close to what I wanted as possible.
So after much preparation and instruction on my part I was expecting the first draft to be a home run and very close to what I wanted, with just simple small changes to be made here and there. Well needless to say I was very shocked when my designer emailed me the link to his first draft and it was completely off-base from what I instructed him to design, even the colors were wrong! How do you get the colors wrong? I gave him exact RGB specs! But I wasn’t worried because he promised before I hired him that he would not have a limit to the changes he would make for me so that I would be 100% satisfied with the final draft. So once again, because he would not allow me to discuss these major changes over the phone, I spent over an hour creating a text document, even including a sketched draft that I drew on paper and scanned, so he could see exactly what I wanted and knew precise changes he had to make to design what I wanted. He appreciated my instruction and said he would get on the changes right away and that he would have another draft in less than a week…
That was over two months ago! I have sent him tens of emails and have only received one reply, that was two weeks after he told me he would have the draft in less than one week. I payed him for the full project cost in advance through paypal, against my better judgement, but that is standard procedure with most online mini-site designers. Believe me I know, I tried to find one that would take 50% down and 50% on completion.
So, what do In do now? Paypal is pretty much a joke when it comes to these kind of scammers, and at this point that is what this guy is, a scammer! I have given him over three levitra prescriptions months to design something that should have taken less than one week and he has not communicated with me for over two months. All I can do is do my part in making sure that people know who this guy is and that you know what kind of integrity and service you can expect from his company! His name is Oki Trice, and his website is http://www.minisite911.com, please proceed with caution if you ever plan on doing business with this man.
Oki, if you are out there please give me my money back!
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